Shipment Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Rates

Shipping charges for your order will be calculated and displayed at checkout.

Order Status

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at customer.service@syd-kyn.com with your name and order number, and we will look into it for you.

Delivery Address & P.O. Box

Please note that we are unable to modify the delivery address once you have placed your order. We are sorry but we do not ship to P.O. boxes.

International Orders

We currently ship anywhere in the United States. We do not offer International Shipping due to the shipping cost and custom requirements.

Returns, Exchanges and Store Credit

We do not offer returns for refund or exchange. However, we would be pleased to offer you a store credit. Kindly note all returns for store credit must be made within 14 days of delivery of your original purchase. Items must be returned in their original, unused condition. Customers are responsible for all additional shipping costs associated with the return of Products. Any store credit not used within 90 days of your receipt of such credit shall expire.

Please email customer.service@syd-kyn.com within 48 hours of delivery to inform us of any damages or omissions. Should an item be damaged while it is being shipped to you by us, we will provide you with a full replacement, exchange or refund. We may decline to replace, exchange or refund damaged or missing items should you fail to inform us within 48 hours of delivery.